--- title: Reset your password description: FollowApp Care Ltd --- [Skip to content](https://help.followapp.care/kb/reset-your-password#main-content) English - United Kingdom Show submenu for translations ![FollowApp.Care](https://help.followapp.care/hs-fs/hubfs/FollowApp-Logo.png?width=220&height=60&name=FollowApp-Logo.png) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [FollowApp Care Ltd](https://help.followapp.care/kb?hsLang=en-gb) 2. [User Management](https://help.followapp.care/kb/user-management?hsLang=en-gb) 23 September 2024 # Reset your password If you’ve forgotten your password for FollowApp.Care, don’t worry! This step by step guide will show the process of creating a new password and enabling you to access your account once again. #### Step by step guide - On the [login page,](https://www.followapp.care/login/) you’ll see a ‘Forgot your password’ link above the ‘Sign in’ button![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/101123390868/original/0J2rFEidyZcpwf4pRbdd7prbVPEoAZXAFw.png?1700489145) - Click the ‘Forgot your password’ link and enter your email address in the field on the following page. **Make sure this is the email you have a FollowApp account with**. - Click on ‘Send Verification code’ ![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/101123391451/original/7tEhyAaOXqzACCLYFqhc1rKUhZ_EyqFx8A.png?1700489242) - Go to your inbox. You will receive an email with subject ’FollowApp.Care account email verification code’. Copy your code. ![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/101123393469/original/je9uOzdGlVY5tsrSA207qB3u3-LQP5uWwg.png?1700489504) - Paste the code in FollowApp webpage and click on ‘Verify code’ button - Once the email is verified click on ‘Continue’ - Set-up your password, confirm password and click on ‘Continue’ - ‘Sign in’ to your account - [Getting started](https://help.followapp.care/kb/getting-started?hsLang=en-gb#main-content) - [Getting Started with Follow App](https://help.followapp.care/kb/getting-started?hsLang=en-gb#getting-started-with-follow-app) - [Using FollowApp](https://help.followapp.care/kb/using-followapp?hsLang=en-gb#main-content) - [Managing Patient Responses](https://help.followapp.care/kb/using-followapp?hsLang=en-gb#managing-patient-responses) - [Managing Patient Communications](https://help.followapp.care/kb/using-followapp?hsLang=en-gb#managing-patient-communications) - [Reporting](https://help.followapp.care/kb/using-followapp?hsLang=en-gb#reporting) - [User Management](https://help.followapp.care/kb/user-management?hsLang=en-gb) - [FollowApp Updates](https://help.followapp.care/kb/followapp-updates?hsLang=en-gb) [![FollowApp.Care](https://help.followapp.care/hs-fs/hubfs/FollowApp-Logo.png?width=220&height=60&name=FollowApp-Logo.png "FollowApp.Care")](https://www.followapp.care/) [mailto:info@email.com](mailto:info@email.com) Copyright © 2024, FollowApp.care