Using FollowApp

Here you will find articles to help you use FollowApp in your practice

16 articles in this collection
Written by Eugenia Hernandez

Managing Patient Responses

Resolving an alert

When a patient responds to a health check-in, some responses will elicit an Alert - you will see any issues that a patient may be having.

Written by Eugenia Hernandez
Updated over a week ago

Chatting to a patient

Chatting with a patient is useful to get more information on their condition or manage feedback appropriately.

Written by Eugenia Hernandez
Updated over a week ago

Adding an internal note on a patient profile

Leaving a note on a patient’s health check-in response can be useful for your practice to document important information.

Written by Eugenia Hernandez
Updated over a week ago

Reporting

What is Net Promoter Score (NPS)?

Explaining NPS, and why it is a useful metric for your practice.

Written by Eugenia Hernandez
Updated over a week ago

Viewing your patients' feedback responses

It's useful to know what your patients are saying about your clinic. We make this easy with data exports, and a live dashboard.

Written by Eugenia Hernandez
Updated over a week ago

Reporting Metrics - How they are calculated

There are various reporting metrics in the FollowApp platform. This article will explain how they are calculated.

Written by Eugenia Hernandez
Updated over a week ago

How FollowApp helps your practice generate more Google Reviews

Written by Eugenia Hernandez
Updated over a week ago

Managing Patient Communications

Immediately send scheduled messages, or halt specific messages

You can force send and stop messages from the patient profile

Written by Eugenia Hernandez
Updated over a week ago

Download appointment summary

You can download a PDF summary of all communications related to a patient appointment

Written by Eugenia Hernandez
Updated over a week ago

Unsubscribe patients from future communications

How to stop communications from being sent to a specific patient

Written by Eugenia Hernandez
Updated over a week ago

Editing content on text messages

You can now edit the content of the text messages sent to your patients. Here's how to do it.

Written by Eugenia Hernandez
Updated over a week ago

If your Practice Management Software is not connected to FollowApp

Adding a centre

Add Centres to your organisation in FollowApp

Written by Eugenia Hernandez
Updated over a week ago

Adding members of staff as platform users

Create users for your admin and managers

Written by Eugenia Hernandez
Updated over a week ago

Adding patients

Once a patient is added, you are able to create visits for them, and send them the appropriate communications.

Written by Eugenia Hernandez
Updated over a week ago

Adding a visit

For your patients to receive the necessary communications from your practice, you will be required to add appointment details.

Written by Eugenia Hernandez
Updated over a week ago

Rescheduling or cancelling an appointment

Learn how to reschedule appointment dates in FollowApp

Written by Eugenia Hernandez
Updated over a week ago