FollowApp can be used to collect valuable feedback from your patients. We will send automated, personalised text messages to your patients after an appointment, asking them to rate and review their experience. The survey consists of two questions:
Then, after responding to the two questions above, they will land on an ending screen which will prompt them to leave a Google Review:
When the patient clicks on the 'Google Review' button, they will be taken directly to your practice's Google Reviews page:
The number of Google Reviews your practice has received can be viewed in the Dashboard, on the 'Analytics' page in FollowApp. See this article for more information on the dashboard.