Upon connecting your Dentally account to FollowApp, you'll land on a page that looks like this:

This is what we call the 'Content' tab, as it is where you can control which messages will be sent to your patients depending on the category of the treatment they receive.

By default, the 'Treatment Category' titled 'COVID Safety Protocol' will be scheduled for every appointment added into your Dentally Diary. If an appointment in Dentally is assigned a treatment from the patient's chart, FollowApp will instead schedule a treatment-specific message, denoted by the Treatment Categories such as 'Dental Fillings', 'Extractions', 'Root Canal Treatment', etc.

How can you tell which Dentally treatments will schedule treatment-specific messages through FollowApp? Let's take an example. Go ahead and click on the 'Dental Fillings' Treatment Category in FollowApp. You should see the following:

Now, click on 'Settings' to see:

The 'Treatment Codes' on the right correspond directly with the codes used by Dentally, which you can see when selecting a treatment for a patient in their chart:

So, as an example, if you wanted the 'Dental Fillings' communications to be sent to patients who received a treatment with the code 19999 in Dentally, all you need to do is enter that numeric code in FollowApp and press the 'Enter' or 'Return' key on your keyboard. To remove a code from 'Dental Fillings', just hit the 'X':

FollowApp will automatically assign all Treatment Codes that come 'out-of-the-box' with Dentally (i.e. Treatment Codes that your practice has not added manually to Dentally).


Any Treatment Codes that you have manually added to your Dentally environment will send only the COVID Safety Protocol communications by default. If you'd like any of these manually-added treatment codes to send treatment-specific communications, simply enter them in FollowApp using the method above to the appropriate Treatment Category.

When you're happy, simply click 'LAUNCH COMMUNICATIONS' at the top of your screen to begin scheduling communications for your patients

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