If you’ve forgotten your password for FollowApp.Care, don’t worry! This video will show you the process to creating a new password and enable you to access your account once again.

Step by step guide

  • On the login page, you’ll see a ‘Forgot Password’ link underneath the ‘Next’ button

  • Click the ‘Forgot Password’ link and enter your email address in the field on the following page

  • Click on ‘Send Forgot Password Link’

  • You’ll be redirected to a webpage confirming that the link to reset your password has been sent.

  • Go to your inbox. If you do not see an email in your inbox, check your junk folder. If you still don’t see it, you can press the ‘Send Link Again’ button (TIP: if you receive multiple ‘Forgot Password’ emails in your inbox, only the most recent of those will still be valid)

  • Click on the email, and press the ‘Reset’ button

  • When you’ve decided on a password, click on ‘Reset’

  • If your password is accepted, you will see a button appear that says ‘Go to Login Page’

  • Clicking that button will take you to the platform sign-in page

  • Enter your email address and click ‘Next’

  • Enter your password and click ‘Sign in’

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