Force sending a message can be useful if you would like a patient to receive a particular communication immediately (prior to its scheduled send time).
Step by step guide
Navigate to a patient’s profile. You can do this by finding the particular patient visit in the ‘Visits’ page, or from the ‘Patients’ page by searching for the patient’s name or externalID.
In the Timeline section of the page, you will notice the Visits that have been created for this particular patient.
Clicking on a Visit will cause it to expand, showing you all of the communications associated with this Visit and their status (Scheduled, Delivered, or Check-in Responded).
Click on the Settings icon in the Visit’s title.
A drop down will appear, prompting you to select either ‘Force Send’ or ‘Stop Messages’.
Clicking Force Send will open a pop-up where you can select a message to send immediately.
Once you’ve selected a message, click ‘Send Selected Message’ to send this message immediately.
Alternatively, you can ‘Stop Messages’ if you don't want certain patient to receive a specific message.